Question 1

WILL I BE THE ONLY PERSON THERE?

Accepted Answer

You have exclusive use of our paddock during your booking, so it will only be you using the space.

Question 2

CAN I BOOK LONGER THAN 1 HOUR?

Accepted Answer

You can book additional half-hour or hour-long sessions if you wish to use the paddock for more than an hour.

Question 3

HOW MANY DOGS CAN I BRING?

Accepted Answer

If you are bringing dogs with you to exercise, our standard price includes up to 3 dogs but you can book additional dogs during the checkout to add up to 5 further dogs at £1 per dog per session.

Question 4

CAN I BOOK AND NOT BRING A DOG?

Accepted Answer

Yes, if you are looking for a space to unwind, and enjoy some real peace and quiet in our tranquil paddock you are more than welcome to book. Our paddock has a wooden shack, picnic tables and a bench for you to use. So why not book up, bring some refreshments along and enjoy this space to enhance your wellbeing. The sunrise and sunsets are amazing, by the way.

Question 5

IS THERE PARKING?

Accepted Answer

There is secure parking available which is securely gates and fenced, in line with the rest of the secure paddock. So, you are safe, once the parking gate is closed, that you can enter the paddock without concern of your dog running off.

Question 6

IS THE PADDOCK SECURE?

Accepted Answer

The paddock is very secure, it is enclosed by a 6ft / 1.8m high-quality dog-proof fencing and secure gated entry and parking. So you and you are safe in the knowledge that your dog(s) can’t get out and nothing else can get in to the paddock.

Question 7

WHAT IF I DON’T PICK UP DOG POO?

Accepted Answer

We hope that every person who hires our paddock will leave no trace, ensuring before they leave that any dog poo and litter is removed from the site. We reserve the right to refuse future bookings by any user that fails to clean up after their visit. But we are sure that this will not be a problem.

Question 8

HOW DO I CREATE AN ACCOUNT ?

Accepted Answer

We modified our booking system on the 29th of March 2024, So it is now a requirement to make an account to make a booking at Merrins Meadow. This allows you to take more control over your bookings and alter them if needed.

To create an account for the first time, go to the Book Online Page, Select the Amount of time you would like to book, the date and time, as well as any add-ons you might need. This will then take you to the sign-in page and display two options.

If you have used Merrins Meadow prior to the 29th of March, use the Remind Password Link and enter the email address you previously used into the pop-up box, this will send you a link to create a password which you can use the next time to login !

If you have not used Merrins Meadow before, please use the sign-up form on the right hand side of the page (on mobile devices it may be below the login boxes) and it will save your details and create an account for you.

Once you have created your password or account, for future bookings you can then use the sign in boxes to access your account.

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Question 9

WHAT IF I'VE FORGOTTEN MY PASSWORD?

Accepted Answer

If you've forgotten your password, Use the Remind Password Link underneath the Login Boxes to send a Password Reset Link to your email address.

Question 10

I'M STILL HAVING ISSUES ACCESSING THE SYSTEM ?

Accepted Answer

If you are still having issues in logging into the system, Please email (mailto:merrinsmeadow@gmail.com)us or use the Contact Form below and we'll get back to you as soon as possible !

Question 11

I'M HAVING ISSUES LOGGING IN.

Accepted Answer

If you are struggling to Login, Please first make sure that you have made a booking and an account since our system was updated on the 29/03/24. Then try resetting your password, using the Forgotten Password Link. If you are still having issues, Please contact us.

Question 12

MY BOOKING HAS TIMED OUT.

Accepted Answer

Our system is set to time-out after 30 Minutes, If you have not completed your booking in this time and this happens to you, Please go back to the start of the booking process and re-select the desired time-slot.

If you think you have selected the wrong time-slot after you have completed your booking, You can access your account using the Link in your booking Email to modify and move to the desired time-slot.

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